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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Instructions for taking Medicare Parts C and D General Compliance Training

  • Go to https://learner.mlnlms.com/Default.aspx
  • Login or create an account
  • In the top right corner (in the search box), search for "Medicare Parts C and D General Compliance" training.

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  • Click on "Enroll"
  • Click on "Open Item"
  • Complete the course and exam
  • Upon completion of exam, close exam screen
  • Complete the survey in the bottom left corner

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  • Once survey is completed, click on "Transcript" located on the top ribbon.

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  • Locate completed training.
  • Click on "view certificate" and print for your records (must be kept 10 years)

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  • Once the certificate(s) is printed/saved, you may email it/them to ORProviderCommunications@trilliumchp.com or fax to 844-820-0754.
  • Please remember that CMS requires the actual training certificates to be kept on file in your office for 10 years (these may be asked for during an audit).
  • In lieu of submitting several certificates, if you prefer, once you and your staff have completed the "Medicare Parts C and D General Compliance" training, you may fill out a single Training Attestation form. Once this attestation is filled out, you may either email it back to ORProviderCommunications@trilliumchp.com or fax it to 844-820-0754.