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Consumer Assessment of Healthcare Providers and Systems (CAHPS)

The CAHPS® (Consumer Assessment of Healthcare Providers and Systems) is an annual survey, mandated by the Centers for Medicare & Medicaid Services (CMS), that asks patients about their experiences and satisfaction with their healthcare system, including their providers.

The survey results impact Medicare Star Ratings and Medicaid accreditation.

Click image thumbnail below to download the CAHPS tip sheet (PDF).

Download the CAHPS tip sheet (PDF) 

TIPS AND RECOMMENDATIONS TO IMPROVE PATIENT SATISFACTION AND YOUR CAHPS RATINGS

Patients’ interactions with their providers directly impact their healthcare experience and perception of quality care. By focusing on patient satisfaction with each visit, you help provide a positive experience year-round. We partner with you to help improve patients’ experiences and raise quality scores on Consumer Assessment of Healthcare Providers and Systems (CAHPS®) measures.

What is the CAHPS Survey?

  • An annual survey, mandated by the Centers for Medicare & Medicaid Services (CMS), that asks patients about their experiences and satisfaction with their healthcare system, including their providers.

How and when do patients receive the survey?

  • Administered via mail and telephone
  • Medicaid = end of February - early May
  • Medicare = early March - end of May

Why is this important to providers?

  • Survey results directly affect Medicare Star Ratings and Medicaid accreditation
  • Patient satisfaction has many benefits including compliance and improved outcomes