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Nondiscrimination Notice

For Potential and Future Trillium Members

Are you new to Medicaid and looking for a health plan? Have you selected Trillium Community Health Plan (Trillium) as your Coordinated Care Organization? Trillium does not discriminate against individuals eligible to enroll. Trillium will not use any policy or practice that has the effect of discriminating on the basis of your:

  • Health status
  • Need for health care services
  • Age
  • Color
  • Disability
  • Gender identity
  • Marital status
  • National origin
  • Race
  • Religion
  • Sex
  • Sexual orientation

Do you think Trillium Community Health Plan (Trillium) has treated you unfairly?

Trillium must follow state and federal civil rights laws. It cannot treat people unfairly in any of its programs or activities because of a person’s:
• Age                           • Gender Identity          • Race                   • Sexual Orientation       
• Color • Marital status • Religion • Health Status  
• Disability • National Origin • Sex  

You have a right to enter, exit, and use buildings and services. You have the right to get information in a way you understand. Trillium will make reasonable changes to policies, practices, and procedures by talking with you about your needs.

To report concerns or to get more information, please contact Member Services at 541-485-2155; Toll Free: 1-877-600-5472; TTY: 1-877-600-5473, Monday through Friday, 8:00 a.m. to 5:00 p.m. You can leave a message at other times, including weekends and federal holidays. We will return your call the next business day. The call is free.

If you believe you have been discriminated against, you may also contact:

Emily Farrell, Non-Discrimination Coordinator
555 International Way, Building B
Springfield, OR 97477
Phone: 541-214-3948
Toll-free 1-844-867-1156 (TTY 711)
Email: emilyann.farrell@TrilliumCHP.com
Web: https://wellcare.trilliumadvantage.com/legal/nondiscrimination-notice.html

You have a right to file a civil rights complaint with these organizations:

U.S. Department of Health and Human Services Office for Civil Rights (OCR)

Web: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Phone: (800) 368-1019, (800) 537-7697 (TDD)
Email: OCRComplaint@hhs.gov
Mail: Office for Civil Rights, 200 Independence Ave. SW, Room 509F, HHH Bldg., Washington, DC 20201

Oregon Health Authority (OHA) Civil Rights

Web: www.oregon.gov/OHA/OEI
Email: OHA.PublicCivilRights@state.or.us
Phone: (844) 882-7889, 711 TTY
Mail: Office of Equity and Inclusion Division, 421 SW Oak St., Suite 750, Portland, OR 97204

Bureau of Labor and Industries Civil Rights Division
Phone: (971) 673-0764
Email: crdemail@boli.state.or.us
Mail: Bureau of Labor and Industries Civil Rights Division, 800 NE Oregon St., Suite 1045, Portland, OR 97232

You can get this letter in another language, large print, or another way that is best for you. You can also have a language interpreter. This help is free. Call 1-844-867-1156 (TTY/TDD 711). 

Puede recibir esta carta en otro idioma, en letra grande o en el formato que sea mejor para usted. También puede tener un intérprete de idiomas. Esta ayuda is gratuita. Llame al 1-844-867-1156

(TTY/TDD 711).English
ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-844-867-1156; TTY: 1-877-600-5473.

Español (Spanish)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-844-867-1156; TTY: 1-877-600-5473.

Tiếng Việt (Vietnamese)
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-844-867-1156; TTY: 1-877-600-5473.

繁體中文 (Chinese)
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1-844-867-1156; TTY: 1-877-600-5473.

Русский (Russian)
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-844-867-1156; TTY: 1-877-600-5473.

한국어 (Korean)
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-844-867-1156; TTY: 1-877-600-5473.

Українська (Ukrainian)
УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером. 1-844-867-1156; TTY: 1-877-600-5473.

日本語 (Japanese)
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-844-867-1156; TTY: 1-877-600-5473. まで、電話にてご連絡ください

Arabic:

تنبيه: إذا كنت تتحدث اللغة العربية فإن خدمات المساعدة اللغوية متاحة لك مجاناً. اتصل بـ على 1-844-867-1156 ، رقم هاتف الصم والبكم: 1-877-600-5473.

Română (Romanian)
ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 1-844-867-1156; TTY: 1-877-600-5473.

ខ្មែរ (Cambodian)
ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ  1-844-867-1156; TTY: 1-877-600-5473.

Cushite
XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-844-867-1156; TTY: 1-877-600-5473.

Deutsch (German)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-844-867-1156; TTY: 1-877-600-5473.

فارسی (Farsi)
توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما
1-844-867-1156; TTY: 1-877-600-5473. تماس بگیرید. فراهم می باشد. با

Français (French)
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-844-867-1156; TTY: 1-877-600-5473

ภาษาไทย (Thai)
เรียน:  ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี  โทร. 1-844-867-1156; TTY: 1-877-600-5473.