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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

HOS

What is the Health Outcomes Survey (HOS)?

HOS is an annual survey administered in August to a random sample of Medicare Advantage patients. The same patients are surveyed again two years later to assess change in physical and mental health status.

The survey is a measurement of patients' perception of their physical and mental health and overall quality of life.

The survey results impact CMS star ratings.

Review the Health Outcomes Survey (HOS) Tip Sheet (PDF) for recommendations and discussion tips.