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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

PaySpan - EFT/ERA

Electronic Remittance Advice (ERA)

Trillium has further streamlined our business processes to improve claims procedures. Providers can now register to receive Electronic Remittance Advices (ERA). These features streamline claim processing, reduce administrative work and improve provider satisfaction by reducing claims-related problems.

ERA files give providers details regarding multiple claims. ERA improves providers' business office workflow by allowing the adjudicated claim information to be automatically posted to accounts receivable systems. Trillium will send an ERA to any provider who registers with Trillium and with a clearinghouse. ERA is available in all Trillium service areas.

ERA form (PDF)

Electronic Funds Transfer (EFT)

EFT automates the distribution of funds into providers' accounts using Automated Clearinghouse (ACH) processing. EFT is the electronic mechanism used to instruct Depository Financial Institutions (DFIs) to move money from one account to another. Many formats are available for the actual data in the electronic message, and different formats apply at each stage. EFT is safe, secure, efficient, and less expensive than paper check payments and collections. A separate registration form is required. Get help from Trilliums EDI specialists. Please contact the Trillium Provider Services Center regarding all claim adjudication issues regardless of submission method.

A unique registration code is required for registration with Payspan. A registration code can be requested by any of the following methods:

Registration codes requested online or via email will be emailed from Payspan along with detailed registration instructions.