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Provider Digest | Volume 204

Date: 02/18/26

Provider Portal Update: Eligibility Dates for Trillium Medicaid Members

If you are checking eligibility in the Provider Portals for former PacificSource Medicaid members who have joined Trillium, you may see an end date of 4/2 or 5/3 displayed within the member enrollment span in our provider portals. These dates are not an indication that a member’s Medicaid eligibility is ending.
 
Instead, these dates are temporary placeholder dates used to support the PacificSource transition of care timeline and associated system configuration. Member eligibility for Medicaid benefits continues to be determined by the state and is not impacted by these placeholder dates.
 
Providers should continue to:

  • Verify eligibility through standard state eligibility systems, and
  • Provide care in accordance with existing Medicaid coverage and transition of care requirements.

No action is required from providers at this time. We will continue to communicate any updates related to the transition as they become available.
 
Thank you for your continued partnership as we work to ensure a smooth transition for new members transitioning to our health plan. 

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Trillium Provider Orientation Sessions

Please join our Provider Engagement team for a hosted virtual orientation session for all new contracted providers and currently contracted providers who would like updates for 2026.

All sessions will contain the same content and will cover the following topics important to providers, including:

  • Trillium website – tips and tour of resources  
  • Introduction to provider portals      
  • Credentialing     
  • Claims submission     
  • Prior authorization check tool   
  • Interpreter services     
  • Family planning and women’s healthcare services   
  • Population Health case management services      
  • Behavioral Health services    
  • Free clinical trainings      
  • Access and availability provider appointment standards     
  • How to connect with your dedicated Provider Engagement Account Manager 

Note: If you need accommodations or would like to schedule an individual session for your team/provider group, please contact ORProviderExperience@TrilliumCHP.com.

We look forward to connecting with you!

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Song for Charlie Provider Toolkit: Protecting Young Patients from Fake Prescription Drugs

Trillium is proud to partner with Song for Charlie to help address Oregon’s epidemic of youth fentanyl overdose deaths through a series of prevention, outreach and engagement efforts including this new resource for providers: Provider Toolkit: Protecting Young Patients from Fake Prescription Pills. The free toolkit provides ready-to-use materials to help you educate patients and families about the dangers of counterfeit prescription pills made with fentanyl and other potent chemicals. 

Why This Matters in Oregon 
According to the CDC, nearly 500 young Oregonians ages 15-24 have lost their lives to overdose in the past five years. Oregon's youth overdose death rate ranks 8th in the nation. Many of these deaths involve fake prescription pills made with fentanyl and other dangerous chemicals that look exactly like real Adderall, Xanax, Percocet, and others. These deaths are preventable through education. Research shows that youth who understand the risks of fake prescription pills are significantly less likely to take pills not prescribed to them by a physician. Brief conversations during and after routine visits can significantly reduce risk—and this toolkit makes those conversations simple for you or your patients’ parents or caregivers. 

What's in the Toolkit 
Developed by Song for Charlie with input from Oregon clinicians and public health partners, the toolkit includes: 

  • Background materials on youth fentanyl risks and current statistics
  • Email and newsletter templates ready to copy-paste
  • Printable waiting room materials (posters, brochures)
  • Age-specific post-visit handouts for parents and for older teen patients 
  •  All materials are evidence-informed, non-stigmatizing, and designed for turnkey use. 

Access the Toolkit 

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Clackamas County Social Services Division Community Needs Assessment

To better understand community experiences and service provider perspectives across the county, Clackamas County Social Services Division just launched a Community Needs Assessment survey.

Every three years, Clackamas County Social Services develops a plan to guide how it addresses poverty and basic needs in the community. This survey helps identify the challenges residents face in meeting basic needs and what programs, resources, and services are most needed. 

The survey takes about 15 minutes to complete, is confidential, and is available in English, Spanish, Russian, Vietnamese, and Chinese (Simplified Mandarin). The information collected will help guide future county social services planning, funding priorities, and service improvements. Please share the survey with your clients and families. And please share your feedback through the service provider survey which will help us to understand system gaps, challenges, and opportunities for collaboration.

Both surveys are open through February 2026. 

Thank you!

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