Member Satisfaction
Trillium Community Health Plan wants to give the best care and services to our members.
You have a right to make a complaint if you are not satisfied with any part of your care. We will try to make things better.
- A complaint is letting us know you are not satisfied.
- A dispute is when you do not agree with Trillium Community Health Plan or a provider.
- A grievance is a complaint you can make if you are not happy with Trillium Community Health Plan, your healthcare services, or your provider. A dispute can also be a grievance. To make it easy, OHP uses the word complaint for grievances and disputes, too.
How can I file a complaint or grievance?
You can file a grievance by calling us at: (541) 485-2155 or Toll Free: 1 (877) 600-5472, TTY: 711. You can also write to us at: P.O. Box 11740, Eugene, OR 97440-3940. You can e-mail us at grievances@trilliumchp.com. You can fill out this form and mail or e-mail it to us:
Member Complaint or Grievance Intake Form (PDF)
You can also file your grievance with the Oregon Health Plan (OHP) Client Services Unit (CSU) toll free at 800-273-0557. You can also file your grievance with the Oregon Health Authority (OHA) Ombudsperson at (503) 947-2346 or toll free at (877) 642-0450.
If you believe you have been discriminated against, you may also contact:
Phone: Call our Section 1557 Coordinator at 855-577-8234 TTY 711
Fax: 866-388-1769
Mail: PO Box 31384, Tampa, FL 33631
Email: SM_Section1557Coord@centene.com
Download our Grievance policy and procedure (PDF)
What if I need help? How do I get help? What if I have questions?
You can call us at: (541) 485-2155 or Toll Free: 1 (877) 600-5472, TTY: 711 Trillium Member Services is available to answer your call directly 8:00 a.m. to 5:00 p.m., Monday through Friday. You can leave a message at other times, including weekends and federal holidays. We will return your call the next business day. The call is free.
You can also write to us at: P.O. Box 11740, Eugene, OR 97440-3940