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Member Satisfaction

Trillium Community Health Plan (Trillium) wants to give the best care and services to our members.

To share your experience, report concerns, or get more information, please contact customer service at: 1-877-600-5472, TTY 711.

You can share your experience or report concerns by filling out this form and mailing or emailing it to us: 

Download the Member Complaint or Grievance Intake Form (PDF)

Mail or email your form to:

Trillium Community Health Plan (TCHP)
PO Box 11740
Eugene, OR 97440-3940

You can also call the Oregon Health Plan Client Services Unit at any time to file a complaint or to file a grievance at 1-800-273-0557.

If you believe you have been discriminated against, you may also contact:

Levi Welbourne, Senior Manager, Grievance & Appeals
555 International Way, Building B
Springfield, OR 97477
Phone: 541-485-2155
Toll-free 1-877-600-5472 (TTY 711)