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Flexible Services

Flexible services are items or services that are not processed through usual medical billing, but they will help improve or support your health. Examples of this might be:

  • Access to a warm pool to swim to help with your arthritis and improve your movement.
  • An air conditioner to help you when the air gets too warm and makes you feel like you cannot breathe.

Recently we have received a very high volume of requests for flexible services. To make sure we can process your requests as quickly as possible, we are pausing new applications for flexible services.

  • If you submitted a flexible services request before July 18, 2024, it will be processed.
  • You can continue to submit requests for Health-Related Social Needs (HRSN) services. For more information and to find out if you may qualify, visit our HRSN webpage for members.

We will post information on this webpage when we start accepting new requests for flexible services.

Thank you for your patience!