Flexible Services
Flexible services are items and services that can help improve your health. Flexible services are not benefits covered by the Oregon Health Plan. They are voluntary items and services provided by Trillium.
Examples might be:
- Access to a warm pool to swim to help with your arthritis and improve your movement
- A place to stay for a while to heal and get stronger after surgery when you do not have a home to return to
- A tablet to use to virtually join groups that your counselor or provider has recommended
Recently we have received a very high volume of requests for flexible services. To make sure we can process your requests as quickly as possible, we are pausing new applications for flexible services on June 27, 2026.
- If you submit a flexible services request before June 27, 2026, it will be processed.
- You can continue to submit requests for Health-Related Social Needs (HRSN) services, including rental assistance. For more information and to find out if you may qualify, visit our HRSN webpage for members.
We will post information on this webpage when we start accepting new requests for flexible services.
Thank you for your patience!
How Can I Apply for Flexible Services Before June 27, 2026?
- If you have a need for items or services that will improve your health, talk with your doctor, a member of your care team or someone who you work with at a community agency. They can complete a Flexible Services Request Form (PDF) for you and send it to us to review.
- You can call Trillium at 1-877-600-5472 (TTY: 711) and ask to talk with a community health worker. They can complete a Flexible Services Request Form (PDF) for you and get it reviewed.
- You, or someone who helps you, can fill out the Flexible Services Request Form (PDF).