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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Health-Related Social Needs Services

What are Health-Related Social Needs services?
Health-Related Social Needs (HRSN) services are non-medical items or services that will help improve your health.

One example of HRSN services is for climate-related supports. This could include an air conditioner to help you stay cool in the summer or a heater to help you stay warm in the winter. A mini fridge to keep medication cold is also a climate-related support. 

When are these HRSN services available?
Climate-related supports begin in March 2024 if you qualify. Housing and nutrition services will be available later in 2024 and in 2025.

Who can get climate-related supports?
To get climate-related supports, the state of Oregon says that you must:

  • Be an Oregon Health Plan (OHP) member,
  • Have a living situation that qualifies you for HRSN services,
  • Have a health condition that makes climate events challenging or dangerous, 
  • Live in a place with electricity, and 
  • Can use the device safely.

Covered devices are only for use in the member's home or primary residence.

Which living situations quality for HRSN services?

  • Release from incarceration in the past 12 months
  • Discharge from Institutions for Mental Disease (IMDs) in the past 12 months. IMDs are residential mental health facilities with 16 or more beds.
  • Current or past involvement in the Oregon child welfare system
  • Changing from Medicaid-only to dual (Medicaid and Medicare) coverage. This change can be within the next three months or past nine months
  • Being homeless or at-risk of becoming homeless

Which health conditions quality for HRSN climate support?
Examples include:

  • For air conditioners, a health condition that gets worse during hot weather
  • For heaters, a health condition that gets worse when the member gets very cold
  • For air filtration devices, a health condition that gets worse when air quality is poor
  • For mini fridges, a health condition that requires temperature-controlled medication
  • For portable power supply, a health condition that requires a powered medical device

How do I find out if I am eligible?
If you feel you may meet the criteria, call Trillium Member Services at 1-877-600-5472 to apply or email Trillium's Community Health Workers to apply. We will help you find out if you can get HRSN services or other support to help improve your health.

More resources
For more information about climate-related supports, visit the Oregon Health Authority Climate Supports webpage or download this flyer: