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Where to Go For Care

When you get sick or hurt, you have several options to get the care you need. Use the links below to learn about your options. To maximize your healthcare coverage, be sure to choose a provider from your Trillium network. 

Make smart choices for your health. Use these questions and answers to determine where to get care.A description of this infographic is listed below

Infographic Description

Title: Where to Go for Care

  1. Is your illness or injury life threatening? (Ex. shortness of breath, chest pains, bleeding that won't stop, poisoning, burns or a broken bone)
    1. If Yes, Call 9-1-1 or go to the ER.
      Immediately go to an Emergency Room for:
       
      • Chest pains
      • Bleeding that won't stop
      • Shortness of breath
      • Broken Bones
      • Poisoning
      • Severe cuts or burns
    2. If No, do you have a physical injury or an illness like the flu, an ear infection or a fever?
      1. If Yes, Do you want to see a doctor, or do you want to talk to a nurse for advice?
        1. If you want to see a doctor, is your doctor's office open?
          1. If Yes, call your primary care provider (PCP).
          2. If No, go to urgent care or call our 24/7 nurse advice line 866-439-2038.
        2. If you want to talk to a nurse for advice, call our 24/7 nurse advice line.
      2. If No, call our 24/7 nurse advice line.

Call Out: Use our Find a Provider Search - https://providersearch.trilliumhealthplan.com to check if a PCP, and urgent care center or hospital is in-network

  1. If No, do you have a physical injury or an illness like the flu, an ear infection or a fever?
    1. If Yes, Do you want to see a doctor, or do you want to talk to a nurse for advice?
      1. If you want to see a doctor, is your doctor's office open?
        1. If Yes, call your primary care provider (PCP).
        2. If No, go to urgent care or call our 24/7 nurse advice line.
      2. If you want to talk to a nurse for advice, call our 24/7 nurse advice line.
    2. If No, call our 24/7 nurse advice line.
  1. If No, do you have a physical injury or an illness like the flu, an ear infection or a fever?
    1. If Yes, Do you want to see a doctor, or do you want to talk to a nurse for advice?
      1. If you want to see a doctor, is your doctor's office open?
        1. If Yes, call your primary care provider (PCP).
        2. If No, go to urgent care or call our 24/7 nurse advice line.
      2. If you want to talk to a nurse for advice, call our 24/7 nurse advice line.
    2. If No, call our 24/7 nurse advice line.